DANA and QRIS under clear policy terms
Our Legal terms apply to deposits, withdrawals, account records and any access decision connected with your account. Before using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, you should check that the payment name matches your account details and keep the transaction receipt. We
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may ask you to complete phone verification before account access or before a payment record is changed. A withdrawal request can require an account and payment-status check so the destination matches the verified details supplied by you. Rules for access and eligibility depend on local law,
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and we do not describe this page as changing the law in Indonesia. If a payment method is unavailable, the cashier status and our policy contact route are the places to check. The terms also explain how we handle requests involving account closure, correction, disputed activity
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and retained records.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.